| Hours | Mon-Thu 7:30a - 6:00p CT |
| Response SLA | Under 1 hour during business hours |
| Labor rate | $160/hr - NEVER quote to customers |
| Markup | 33% on cost (~25% margin) |
| Material tax | 10% before markup |
| Lead source | Always ask + log in JobTread |
| Follow-up | Day 3 text > Day 7 call > Day 14 email > Nurture |